Welcome to SeraKini. By accessing our website or placing an order with us, you agree to comply with and be bound by the following Terms & Conditions. Please read them carefully before using our services.

1. General

SeraKini operates this website to provide quality products, kitchen essentials, gadgets, lifestyle products, and other related items.

By using this website, you confirm that you are at least 18 years old or are using the website under the supervision of a legal guardian.

We reserve the right to update, change, or replace any part of these Terms & Conditions at any time without prior notice.

2. Product Information

We make reasonable efforts to ensure that all product descriptions, images, prices, and other information on our website are accurate and up to date. However:

• Product appearance may slightly vary due to lighting, screen/display settings, or packaging differences.

• Product availability may change without prior notice.

• SeraKini reserves the right to limit quantities or discontinue any product.

3. Orders & Payments

• Placing an order means you agree to purchase the selected product(s).

• Orders are considered confirmed after successful order placement and any necessary verification.

• We reserve the right to cancel or refuse an order due to pricing errors, stock availability, incorrect information, or suspicious activity.

• Available payment methods may include Cash on Delivery, mobile banking, online payment, or other options displayed on the website.

4. Delivery

• Delivery times are estimates and may vary depending on location, weather conditions, courier services, or other circumstances.

• SeraKini is not responsible for delays caused by third-party delivery services or circumstances beyond our reasonable control.

• Customers are responsible for providing accurate and complete delivery information to help avoid delays or failed deliveries.

5. Returns & Refunds

We want our customers to receive their products in proper condition. Returns and refunds are subject to our Refund & Returns Policy.

• If you receive a damaged, defective, or incorrect product, please contact us within 24 hours of receiving the order.

• Refunds or replacements may be considered after proper review and verification.

6. Use of Website

You agree not to misuse this website in any way, including but not limited to:

• Attempting unauthorized access to the website or its systems

• Uploading harmful or malicious content

• Using the website for illegal, fraudulent, or unauthorized activities

Any violation may result in restricted access to the website or other appropriate action where necessary.

7. Intellectual Property

All content on this website, including text, images, logos, graphics, product information, and designs, belongs to SeraKini or is used with appropriate authorization.

Unauthorized use, reproduction, copying, or distribution of website content is not permitted without prior written permission.

8. Limitation of Liability

SeraKini shall not be liable for any direct, indirect, incidental, or consequential damages arising from the use of our website or products, except where liability cannot be excluded under applicable law.

9. Privacy

Your use of this website is also governed by our Privacy & Cookies Policy. By using our website and services, you acknowledge and agree to the collection and use of information as described in that policy.

10. Governing Law

These Terms & Conditions are governed by and interpreted in accordance with the laws of Bangladesh. Any disputes arising in connection with these Terms & Conditions or our services shall be subject to the applicable jurisdiction of the courts of Bangladesh.

11. Contact Information

For any questions regarding these Terms & Conditions, please contact us:

SeraKini
📱 Phone / WhatsApp: 01603043980
📧 Email: info@serakini.com