At SeraKini, we value your privacy and are committed to protecting your personal information. This Privacy & Cookies Policy explains how we collect, use, store, and protect your information when you visit our website or place an order with us.

1. Information We Collect

When you visit our website or place an order, we may collect the following information:

• Name
• Phone number
• Email address
• Shipping and billing address
• Order details and purchase history
• IP address and basic browser information for security and analytics purposes

We only collect information that is reasonably necessary to process your orders, provide our services, and improve your shopping experience.

2. How We Use Your Information

We may use the information we collect for the following purposes:

• To process and deliver your orders
• To contact you regarding order confirmation, delivery, or customer support
• To provide and improve our products and services
• To improve our website and customer experience
• To send important service-related notifications

SeraKini does not sell, rent, or trade your personal information to third parties.

3. Data Protection & Security

SeraKini takes reasonable technical and organizational measures to protect your personal information from unauthorized access, loss, misuse, alteration, or disclosure.

We limit access to personal information to situations where it is necessary for order processing, customer support, website operations, or other legitimate business purposes.

4. Cookies Policy

Our website may use cookies and similar technologies to improve your browsing experience and website performance.

Cookies may help us to:

• Remember your preferences
• Keep certain website functions working properly
• Understand how visitors use our website
• Improve website functionality and performance

You can disable cookies through your browser settings. However, disabling cookies may affect the functionality of some parts of our website.

5. Third-Party Services

SeraKini may use trusted third-party services, such as payment gateways, delivery services, analytics tools, or other service providers, to operate our business and provide services to our customers.

These third parties may have access to limited information only when necessary to perform specific services on our behalf. They are expected to handle your information securely and appropriately.

6. Your Rights

Depending on applicable laws and circumstances, you may have the right to:

• Request access to your personal information
• Request correction of inaccurate information
• Request deletion of your personal information where applicable
• Contact us regarding questions or concerns about your privacy

We will make reasonable efforts to respond to legitimate requests within an appropriate timeframe.

7. Policy Updates

SeraKini reserves the right to update or modify this Privacy & Cookies Policy from time to time.

Any changes will be posted on this page. We encourage you to review this policy periodically to stay informed about how we handle your information.

8. Contact Us

If you have any questions or concerns about this Privacy & Cookies Policy or how SeraKini handles your personal information, please contact us:

SeraKini
📱 Phone / WhatsApp: 01603043980
📧 Email: info@serakini.com